Effective Date:  01/01/2024

BBQ Europe respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information, in compliance with the General Data Protection Regulation (GDPR) and other applicable EU laws.

1. Data Controller

BBQ Europe
Email: info@bbqeurope.com
Website: www.bbqeurope.com

2. Personal Data We Collect

We collect the following types of personal data:

• Identification and Contact Information: Name, email address, telephone number, and shipping address.
• Payment Information: Payment details processed through Braintree.
• Technical Information: IP address and browsing activity.
• Order Information: Details of products purchased and shipping preferences.

3. How We Use Your Data

We process your data for the following purposes:

• Order Fulfillment and Customer Support: To process and deliver your orders, respond to inquiries, and provide assistance.
• Marketing Communications: To send newsletters, promotions, and updates (with your consent).
• Analytics: To monitor and improve our website’s performance and user experience.
• Fraud Prevention: To detect and prevent fraudulent activities and spam.

4. Third-Party Services

We may share your data with trusted third parties to provide our services effectively:

• Payment Processing: Braintree processes payments securely.
• Marketing: Google Ads, Meta Ads, and Mailchimp for email campaigns and analytics.
• Shipping: Logistics companies for delivery of your orders.
• Fraud Detection: Systems to detect and prevent fraud or spam.

These third parties comply with GDPR and process your data securely.

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: For marketing emails and communications.
• Legitimate Interest: For customer support, order fulfillment, and fraud prevention.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined above, unless a longer retention period is required by law. Specifically:

• Customer service data: Retained for the duration of our relationship with you.
• Order information: Retained for accounting and legal compliance.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data.
• Correction: Update or correct inaccurate information.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Objection: Object to the processing of your data for certain purposes.
• Data Portability: Request a transfer of your data to another service.

To exercise these rights, contact us at info@bbqeurope.com.

8. Cookies and Tracking

We use cookies and tracking technologies to improve user experience and measure site performance. By using our site, you consent to the use of these technologies.

For more details on cookies, contact us at info@bbqeurope.com.

9. Security Measures

We implement robust security measures to protect your personal data, including:

• Data encryption during transmission.
• Secure payment processing through Braintree.
• Regular system updates and monitoring to prevent breaches.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website.