We will be closed from 23.12 – 02.01.  Orders will be shipped after New Years.  Thank you and Happy Holidays!

YOUR SHOP FOR PREMIUM GRILLS & SMOKERS

FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT

HOW CAN I PAY?
     We accept payment methods such as credit card, bank transfer, and Paypal.
 
WHEN DO I PAY?
     Standard orders must be paid before they are shipped.  For custom orders, we require a 50% deposit to start production, and the rest when it is ready to ship to you.
 
HOW CAN I BE SURE IT IS SAFE?
     As a company registered and located in the European Union, you as the customer have full consumer rights regarding your payment and purchase.  If you live in the EU it is as if you are placing an online order in your own country.  Our credit card and Paypal checkout systems use secure processing so that your information is never at risk.
 
DO YOU OFFER LEASING OR PAYMENT PLANS?
     We do not offer payment plans at this time.
 
WHAT LANGUAGES DO YOU SPEAK?
     We speak English, Czech, and German.  If you speak another language, don’t worry, we have helped many customers with the assistance of Google Translate 🙂
 

SHIPPING & DELIVERY

WHERE ARE YOU LOCATED?
     We are located in Prague, Czech Republic in the heart of Europe.  All of our products ship from one of our warehouses here in Prague.
 
WHERE DO WE SHIP?
     We have years of experience in International Logistics and are able to ship anywhere!  We have shipped Yoders to every country in Europe including islands, as well as the Middle East, Asia, and Africa.
EU

European Union

Parcels:  We use different providers (GLS, DPD, DHL, Fedex, UPS, etc.) for mainland parcel shipments.  VAT (included in price) is charged according to country of delivery.  Businesses with a valid intra-EU VAT number are tax excempt.

Freight:  We use Dachser truck freight for mainland EU shipments of grills & smokers.  VAT (included in price) is charged according to country of delivery.  Businesses with a valid intra-EU VAT number are tax excempt.

EU Islands

EU Islands

Parcels:  We use Fedex or UPS to send parcels to EU Islands.  Ground transport is used when available with ferries.  VAT is charged according to delivery country’s agreement with EU.

Freight:  Shipments to EU islands vary depending upon location but are usually by Dachser (truck + ferry) or sea freight.  For sea freight, it may be necessary to arrange pickup from the sea port (example Cyprus).  VAT is charged according to delivery country’s agreement with EU.  For any questions please Contact Us.

UK

United Kingdom

Parcels:  We ship packages to the UK with Fedex or UPS.  21% Czech VAT is removed from our sales price when ordering.  The UK VAT will be due upon import, payable to the shipping company along with any applicable import duty (usually 0-3%).

Freight:  We typically use Dachser truck freight to ship grills & smokers to the UK.  21% Czech VAT is removed from our sales price when ordering.  For sales to private persons, we are required to ship DDP (Delivery Duty Paid) so we will require a separate prepayment of the 20% UK VAT.  We will cover any import duty costs so there will be no further fees upon import.  For commercial sales, the buyer is responsible for any applicable VAT or customs duty upon import.

Switzerland

Switzerland

Parcels:  We ship packages to Switzerland with Fedex or UPS.  21% Czech VAT is removed from our sales price when ordering.  Swiss MwST will be due upon import, payable to the shipping company along with any applicable import duty (usually 0-3%).

Freight:  We ship to Switzerland by Dachser truck freight.  21% Czech tax is removed from our sales price when ordering.  For sales to private persons, we are required to ship DDP (Delivery Duty Paid) so we will require a separate prepayment of the 7,7% Swiss MwST.  We will cover any import duty costs so there will be no further fees upon import.  For commercial sales, the buyer is responsible for any applicable MwST or customs duty upon import.

Norway

Norway

Parcels:  We ship packages to Norway with Fedex or UPS.  21% Czech VAT is removed from our sales price when ordering.  Norwegian moms will be due upon import, payable to the shipping company along with any applicable import duty (usually 0-3%).

Freight:  We ship to Norway by Dachser truck freight.  21% Czech tax is removed from our sales price when ordering.  For sales to private persons, we are required to ship DDP (Delivery Duty Paid) so we will require a separate prepayment of the 25% moms.  We will cover any import duty costs so there will be no further fees upon import.  For commercial sales, the buyer is responsible for any applicable moms or customs duty upon import.

Rest of World

Rest of World

Parcels:  We ship packages outside of Europe with Fedex, UPS, or Postal Service.  21% Czech tax is removed from our sales price when ordering. The buyer is responsible for any applicable local taxes or import fees and may also be reponsible for any extra documents that are required for their country, such as a Certificate of Origin.

Freight:  Shipments to the rest of the world vary between truck freight, sea freight, and air freight.  21% Czech tax is removed from our sales price when ordering.  Air freight (faster, more expensive) is usually door-to-door while sea freight (slower, less expensive) may require the buyer to arrange pickup/delivery from the sea port.  The buyer is responsible for any applicable local taxes or import fees and may also be reponsible for any extra documents that are required for their country, such as a Certificate of Origin.  For any questions about shipping outside of Europe please Contact Us.

HOW WILL MY YODER ARRIVE?
     The BBQs are wrapped and strapped to a pallet.  Most items are shipped fully welded and assembled.  Standard YS480s and YS640s are shipped in boxes with the bases disassembled. Instructions can be found on the outside of the box which explain how to begin the assembly process, which usually takes about 30-45 minutes. Two people are recommended for this process.
 
HOW CAN I ARRANGE DELIVERY?
     For Dachser truck freight shipments in the EU, we ship to private addresses with pre-scheduled delivery.  So it is important to provide a valid contact telephone number for delivery.  This means that Dachser or their local partner will contact you when the shipment has arrived at the local depot.  You can arrange a delivery date within 5 days.  It may or may not be possible to arrange a specific time window depending on the local depot/driver.  If the delivery does not show up on the scheduled date, please contact the delivery company again, as sometimes the truck might have gotten delayed, stuck in traffic, or for any other reason were unable to complete delivery.  We are not responsible for missed or delayed deliveries, and it is out of our control.  It will be a faster solution to contact the local delivery company directly.
 
WHERE WILL THEY LEAVE MY BBQ AT DELIVERY?
     For deliveries to private persons (and businesses if requested), the truck will have a lift gate to deliver the shipment to the ground.  The driver will take the pallet off the truck, but it is your responsibility to bring the shipment onto your property.  The driver is under no obligation to help you move the shipment to any location.
 
WHAT IF I HAVE ANY PROBLEMS WITH DELIVERY?

     Please Contact Us if you have any questions or problems with delivery and we will do our best to help.  However, please understand that once the shipment leaves our premises, delivery is out of our control.  In most cases it is a better solution to contact the local delivery partner.  We are not responsible for inconveniences or additional fees resulting from the following (but not limited to):

  • Delayed delivery
  • No-show scheduled delivery
  • Limited access area (delivery truck cannot access your address)
  • Re-deliveries
  • Requirement to pick up your delivery at the nearest freight terminal due to delivery issues
 
If you have any concerns about your delivery situation, please Contact Us before shipment and we will do our best to address the issue.
 
WHAT IF MY BBQ IS DAMAGED WHEN IT ARRIVES?
     All of our shipments are insured.  We do our best to package the products so that they arrive in perfect condition. But these are big, odd-shaped and heavy smokers and occasionally damages can occur in transit. Upon arrival, inspect the pallet and packaging while the driver is present.
  • If the product is severely damaged (bent or broken parts, deep scratches, etc); take photos and note the damages on the delivery note. If the damages are repairable (parts can be replaced), accept the shipment and contact us. If the product is critically damaged and is not repairable, refuse the shipment.
  • If smaller cosmetic damages are visible (torn packaging, broken pallet, etc), take photos and then open the packaging while the driver is still present and inspect the product to make sure larger damages are not present inside. Note ANY damages in the delivery note, even minor.
  • If shipping damages are found after the driver leaves, take photos and contact us WITHIN 3 DAYS of delivery. These hidden damages cannot be claimed after 3 days.
  • Minor scratches and abrasions to the black high-heat paint are not considered as damaged shipments as they are easily and quickly repaired with the included can of original Yoder paint. This paint is designed and chosen for this purpose throughout the lifetime of your smoker. Please contact us for instructions if minor touch-ups are required at any time.

YODER SMOKERS SERVICE & WARRANTY

WARRANY REGISTRATION
     Warranty registration is not required to be eligible for warranty in Europe.  See warranty details below.  However, we recommend registering your BBQ with Yoder Smokers for ease of service in case a warranty claim is needed in the future.
WHAT IF SOMETHING HAPPENS TO MY YODER?
     If you experience any trouble with your grill or smoker, we are always available to help and to answer any questions.  Feel free to Contact Us or email Yoder Smokers support at customerservice@yodersmokers.com.  We take our service and support very seriously, and it is one of the reasons why Yoder Smokers has become such a popular BBQ.
 
WHAT IF I HAVE GENERAL QUESTIONS ABOUT USING MY BBQ?
     As always, we are really happy to help!  You can also find lots of great information on the Yoder Smokers Community Forum, or on the many Yoder Smokers Facebook Groups.
 
DO YOU HAVE SPARE PARTS?
     Yes!  We keep all necessary spare parts in stock should you require any replacements.  If you require any replacements during the warranty period we will ship the part to you free of charge.
 
HOW DO I REPLACE A PART?
     If you require a replacement (warranty or not), we will provide you with the instructions for replacing it.  Yoder Smokers are very easy to maintain and service, and they also provide great videos which explain how to do it.
 

WHAT IS THE WARRANTY?

  • Offset Smokers:  Lifetime against rust-through
  • Flattop Grills:  10 years against rust-through
  • Pellet Grills:  see full warranty policy below
    • Body:  10 years against rust-through
    • Electronics:  3 years
    • Commercial Use:  6 months
  • Note:  Rust-through means the steel has formed a hole due to rust, or collapsed or fallen apart.  Surface rust is a normal oxidation process of steel and does not mean rust-through.

YODER SMOKERS PELLET GRILL LIMITED WARRANY

Yoder Smokers Pellet Grills (“Yoder Smoker”) are guaranteed to be free from defects in material and workmanship when utilized for normal residential use, and when the Yoder Smoker has been set up, cleaned, and maintained in accordance with factory recommendations. This Limited Warranty covers parts deemed defective by Yoder Smokers, Inc. or BBQ Europe s.r.o. (the “Company”) only, and does not cover any labor costs for diagnosis, troubleshooting, removal, installation, export duties, or shipping, freight, or other transportation to or from the Company.

THIS LIMITED WARRANTY COVERAGE IS AS FOLLOWS:

  • The main cooking chamber is warrantied against burn-through for ten years from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

     

  • The electronic control system (ACS controller, thermocouple, auger motor, and fans) are warrantied for three years from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

     

  • The ceramic igniter is warrantied for three years from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

     

  • All other components not specifically listed above, are warrantied for six months from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

     

  • Any warranty replacement component is warrantied for one year from the date of shipment. This would be any component that has been replaced after the original warranty period has expired.

     

  • If used for commercial purposes, the electronic control system, ceramic igniter, and other components (new or replacement) are warrantied for six months from the manufactured date of the Yoder Smoker, or from the original purchase date, with proof of purchase.

The Company’s sole obligation under this Limited Warranty shall be to repair or replace, at its option, any part deemed defective upon examination by the Company, upon claims received by the Company during the specific warranty periods outlined above. The customer must obtain approval from the Company before performing any service or repair by submitting a warranty claim under this Limited Warranty. The Company is not obligated under this Limited Warranty following any unauthorized service or repair work and is not responsible for the charges of any repairs beyond repair or replacement, at its option, of covered warranty claims. Repair or replacement of any parts will not extend the original warranty coverage.

  • This Limited Warranty is transferrable for the duration of the specific warranty periods outlined above.
  • To make a warranty claim under this Limited Warranty, the owner must notify the Company for troubleshooting, and subsequent instructions, as to service and replacement of defective part(s) before attempting repair of the Yoder Smoker.
  • The model number, serial number, and manufacturer date of the Yoder Smoker must accompany any warranty request. For warranty claims made outside the warranty periods commencing on the manufacture date but otherwise covered by the period commencing on the original purchase date, a proof of purchase shall accompany any request for warranty, unless previously submitted to the Company.
  • This Limited Warranty does not apply to damage caused by abuse or use of the product for purposes other than that for which it is designed. If damage is caused by lack of proper use, assembly, cleaning, maintenance, installation, accidents, natural disasters, by unauthorized third party attachments and/or modifications, by unauthorized service, or during shipment, this Limited Warranty is not applicable.
  • This Limited Warranty does not cover damage from normal wear and tear from use of the Yoder Smoker (for example, scratches, dents, dings, and chipping) or changes in the appearance of the Yoder Smoker that do not affect its performance.
  • This Yoder Smoker must be operated, cleaned, and maintained at all times in accordance with the instructions in the Owner’s Manual. This Limited Warranty will not apply if your product has not been assembled, operated, cleaned, and maintained in strict accordance with the manufacturer’s instructions, or placed in accordance with minimum clearances as listed in the Owner’s Manual.
  • Performance problems due to operator error will not be covered by the Limited Warranty.
  • As this is a grill/smoker, the interior may experience changes in the color of the surface finish. This is not a flaw and as such is not covered under this Limited Warranty.
  • Burning anything other than premium food grade pellets as fuel for the Yoder Smoker shall void this Limited Warranty.
  • There is no written or implied performance warranty on any Yoder Smoker, as the manufacturer has no control over the assembly, operation, cleaning, and maintenance or the type of fuel burned.
  • High ambient temperatures, excessive humidity, chlorine, industrial fumes, fertilizers, lawn pesticides, acid, and salt are some of the substances that can affect metal coatings. For these reasons, the Limited Warranty DOES NOT COVER PAINT, RUST OR OXIDATION, unless there is a loss of structural integrity on the grill’s components during the specific warranty coverage period.
  • The Company will not be responsible for performance issues caused by environmental conditions.
  • The Company will not be responsible for performance issues caused by electrical power.
  • Damage to painted surfaces caused by scratches, melted items, drips/spills, external scores, and residues left on these surfaces from the use of marinades, seasonings, oils, brines, abrasive cleaners, polishes, or other BBQ products is not covered in this Limited Warranty.
  • Any modifications including holes, screws, and any other sheet metal changes to the product will void this Limited Warranty.
  • You are responsible for any costs of shipping related to claims under this Limited Warranty. Original parts required by the Company to be returned must be returned prepaid.

There are no express warranties other than the limited warranties stated herein above. No warranties whether express or implied, including, but not limited to, any implied warranties of merchantability of fitness for a particular purpose shall extend beyond the respective warranty periods described above.

The Company shall not be liable for any direct, indirect, special, consequential, incidental, or punitive damages; lost profits or loss of use or interruption of business regardless of the form of action or theory of liability resulting from any defect in, or use of, any Yoder Smoker, accessories and/or heating elements. In no event shall the Company’s obligations exceed the purchase price of the unit. This Limited Warranty gives the customer specific legal rights and the customer may have other rights which vary from state to state.

THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS WHICH MAY VARY FROM STATE TO STATE. THE LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, STATUTORY OR OTHERWISE, EXPRESS OR IMPLIED, ALL OTHER REPRESENTATIONS MADE BY THE COMPANY OR ANY THIRD PARTY DISTRIBUTOR OR RETAILER AND ALL OTHER OBLIGATIONS OR LIABILITIES WITH RESPECT TO THE UNIT COVERED BY THIS LIMITED WARRANTY WHICH, AT THE TIME OF PURCHASE OR AT ANY TIME IN THE FUTURE, MAY BE MADE AGAINST THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS. EXCEPT as expressly provided herein, THE COMPANY gives no other express or implied warranties relating to fitness for USE OF THE UNIT; merchantability of the UNIT, fitness for a particular purpose of the UNIT, quality of the UNIT; or condition of the UNIT. THE COMPANY’S obligations shall not exceed its obligation expressly set forth in THIS LIMITED WARRANTY.

FIREBOARD SERVICE & WARRANTY

At FireBoard Labs, we strive to provide a high quality product. We also stand by our product and to that end, we have extended our initial six (6) month warranty period to twelve (12) months on the FireBoard Thermometer (“Product”).

Any consumer located within the EU is entitled to an additional twelve (12) months warranty period on the products as specified by EU law.  BBQ Europe s.r.o. will repair or replace a unit that is covered by the warranty for up to twenty-four (24) months from the date of purchase.  Proof of purchase from us or one of our authorized dealers is required in order to process the warranty.

This warranty ensures that the Product is free from defects and workmanship. If the Product fails to conform to this Limited Warranty, FireBoard will repair or replace the unit at its own expense.

Of course, as with any warranty, certain situations are not covered under our warranty. These situations include but are not limited to: modifications, use outside rated specifications, and general abuse/misuse. FireBoard reserves the right to inspect equipment before resolving any warranty claims.

All FireBoard temperature probes are covered by a six (6) month warranty period. Due to the extreme conditions most of the temperature probes perform in, it naturally becomes difficult to extend a longer warranty. The same limitations apply to the six (6) month warranty with respect to probe misuse or outside FireBoard’s probe specifications.  BBQ Europe does not provide an extension on the limited warranty for probes, due to the extreme conditions endured by them.

It should also be noted that this warranty only applies to FireBoard equipment purchased directly from FireBoard, BBQ Europe, or one of our authorized dealers.

If the equipment is under warranty, we will inspect the equipment and determine the nature of the issue. If the repairs are under warranty, we will repair or replace the equipment free of charge and send it back to you in a timely manner. Remember, probes include a six month warranty and the FireBoard unit and accessories include a two year warranty.

We strive to make all repairs in a timely manner. We also aim to price any repairs that are outside the scope of warranty work as reasonably as possible in an effort to support our customers.

For all warranty related claims or questions, please email FireBoard at support@fireboard.com

GENERAL FAQ

CAN YODER SMOKERS BE USED IN RESTAURANTS?​     
Absolutely!  Many restaurants are using Yoder Smokers for their professional results, high quality, and unique image.  Pellet grills, charcoal grills, or offset smokers can all be used in restaurants, either in the kitchen or outside.  Contact Us to help you find the best solution.
 
WHAT IS A PELLET GRILL?​     
Pellet grills are a revolutionary new way of cooking outdoors.  They allow you to set the desired temperature and cook with a wood fire just as easily as using a gas grill, but with much better flavor.  You can grill, bake, or smoke low&slow just by filling the grill with wood pellets and pressing the Start button.
 
WHAT ABOUT THE VOLTAGE AND PLUG ON MY PELLET GRILL?  WILL IT WORK IN EUROPE?     
Yes, all pellet grills are specially produced by Yoder for European voltage and frequency, and to meet CE standards.  You will be supplied a standard EU plug (or UK), so you can simply plug your grill into the wall and start cooking!
 
WHERE CAN I BUY WOOD PELLETS FOR MY GRILL?     
Pellet grills require 100% hardwood pellets such as oak, apple, cherry, etc.  These are available from us as well as other BBQ stores throughout Europe.  Since pellet grills are becoming more and more popular, pellets are becoming common.
 
WHAT IS AN OFFSET SMOKER?     
Wood offset smokers are a traditional Texas-style smoker that cooks food indirectly with heat and smoke.  A firebox is “offset” from the main cooking chamber so that the food is not in contact with the fire.  This results in slow cooking with a great smokey flavor and an end result that is absolutely fantastic.
 
WHY ARE THE PRICES HIGHER THAN SOME OTHER BRANDS I SEE?     
There is a wide range of grills and smokers available, with a huge variation in price and quality.  Yoder Smokers are among the very top quality, all handmade for BBQrs, by BBQrs.  There is no comparison to the cheap and thin BBQs that you will find at DIY stores and garden centers.  The thick, fully welded steel of Yoder Smokers ensures perfect heat retention and smoke distribution, an extremely long life, and the very best results.  The price reflects the quality, which is immediately apparent when you taste the food prepared on a Yoder.  This is the very best that you can get.

PELLET GRILL FAQ

 

Absolutely!  Yoder Smokers are one of the few pellet grills that can achieve high enough temperatures to sear a steak.  Put a professional crust on your steak by grilling in the default mode, with the optional Direct Grilling Kit, or directly over the flame!

WHAT IS THE PELLET CONSUMPTION?
Pellet consumption ranges from 0.5 – 2 kg per hour depending on the cooking temperature and environment.  One 9kg bag of pellets will last up to 15 hours depending on the cooking and ambient temperatures.  For standard low&slow BBQ (115 deg C), the pellet consumption averages about 0.75 kg / hour.

CAN I USE NORMAL HEATING PELLETS IN THE GRILL?
Do not be tempted to use standard heating-grade pellets in your grill!  Pellet grills burn 100% natural hardwood, which results in a clean, natural smoke. Heating pellets are made from softwoods, such as pine, which contain bitter resins that will coat your meat as well as your grill and firebox.  This can damage the grill or at best reduce the lifespan significantly.  In addition, heating pellets can also contain glues and other toxins that will be exposed to the meat.

HOW DO I CLEAN THE ASH AFTER BURNING THE PELLETS?
Yoder pellet grills are extremely efficient!  After burning an entire bag of pellets, you will be left with only a small cup of ash!  So the firebox only needs to be cleaned after every few cooks.  The easiest way to clean out the ash is to just use an ash vac or other similar vacuum.

WHAT ARE THE DIFFERENCES BETWEEN THE YS480 AND THE YS640?
There are two differences between the YS480 and the YS640. The first is size. The cooking surfaces are 33% larger on the YS640. The second difference is the addition of the Variable Displacement Damper (VDD) in the YS640 for 2-zone cooking.

WHAT ARE THE COOKING GRATES MADE OF?
The main cooking grates are constructed of 6mm steel bar with a chrome finish.  The 2nd shelves are expanded steel.

ARE THE FRONT AND SIDE SHELVES INCLUDED?
Yes.  The front and side shelves are constructed from steel bar with a chrome surface.  The YS640 Comp Cart and YS1500 have heavy-duty stainless steel shelves.

WHAT IS THE PELLET HOPPER CAPACITY?
9kg

WHAT IS THE TEMPERATURE RANGE?
150 to 600 degrees F (65 to 315 degrees C).  Over 700 degrees F (370 C) with the Direct Grill Kit.

HOW DO YOU CONTROL THE TEMPERATURE?
The temperature is digitally controlled in 5 deg F or C increments.  The new ACS models can be controlled either manually on the display, or through iOS or Android apps by Bluetooth or Wifi.

HOW LONG DOES IT TAKE TO HEAT UP?
The heat up period for direct grilling is 10-15 minutes. The heat up period for indirect cooking is 20-30 minutes.

WHERE IS THE FIREBOX LOCATED?
On the left side of the pit.  Airflow is less volatile from left to right (firebox to chimney) than a center-mounted firebox, so the placement significantly reduces the hot spots in the corners and in the front and back edges of the cooker which allows the cook to utilize more of the cooking area.

HOW DOES THE VARIABLE DISPLACEMENT DAMPER (VDD) WORK?
When the YS640 is setup traditionally (heat diffuser in place) the Variable Displacement Damper allows some additional temperature control. With the damper pushed all of the way in, the left half of the grill will run hotter, when positioned all the way out (open) the right end of the grill will run hotter. With the damper pushed in about 10cm the grate surface will cook evenly, which creates the ideal environment for slow cooking similar cuts of meat. With the direct grill kit in place it is recommended to open the damper all the way to allow the heat to develop across the entire cooking surface.

DOES THE PELLET AUGER EVER JAM?
Yoder pellet grills have a short, powerful auger that does not jam unlike other pellet grills on the market.

HOW DO I CLEAN THE INSIDE OF THE PIT?
Start by removing the grill grates and diffuser plate, vacuum the body, use a thin knife to remove any buildup and finish by wiping with a natural cleaner.

WHAT KIND OF PAINT IS USED ON YODER PELLET GRILLS?
Yoder Smokers are painted with a satin black high temperature stove paint.  If your grill gets scratched or chipped during use, it is quick and simple to repair unlike other grill surfaces.  After 5-10 years of heavy use, it is still possible to repaint your grill and have it looking like the day it came from the factory!

WHAT IS THE POWER CONSUMPTION?
350W during the first 5 minutes while the igniter is lighting the pellets, and 50W thereafter.

WOOD SMOKER FAQ