Parcels: We use different providers (GLS, DPD, DHL, Fedex, UPS, etc.) for mainland parcel shipments. VAT (included in price) is charged according to country of delivery. Businesses with a valid intra-EU VAT number are tax excempt.
Freight: We use Dachser truck freight for mainland EU shipments of grills & smokers. VAT (included in price) is charged according to country of delivery. Businesses with a valid intra-EU VAT number are tax excempt.
Parcels: We use Fedex or UPS to send parcels to EU Islands. Ground transport is used when available with ferries. VAT is charged according to delivery country’s agreement with EU.
Freight: Shipments to EU islands vary depending upon location but are usually by Dachser (truck + ferry) or sea freight. For sea freight, it may be necessary to arrange pickup from the sea port (example Cyprus). VAT is charged according to delivery country’s agreement with EU. For any questions please Contact Us.
Parcels: We ship packages to the UK with Fedex or UPS. 21% Czech VAT is removed from our sales price when ordering. The UK VAT will be due upon import, payable to the shipping company along with any applicable import duty (usually 0-3%).
Freight: We typically use Dachser truck freight to ship grills & smokers to the UK. 21% Czech VAT is removed from our sales price when ordering. For sales to private persons, we are required to ship DDP (Delivery Duty Paid) so we will require a separate prepayment of the 20% UK VAT. We will cover any import duty costs so there will be no further fees upon import. For commercial sales, the buyer is responsible for any applicable VAT or customs duty upon import.
Parcels: We ship packages to Switzerland with Fedex or UPS. 21% Czech VAT is removed from our sales price when ordering. Swiss MwST will be due upon import, payable to the shipping company along with any applicable import duty (usually 0-3%).
Freight: We ship to Switzerland by Dachser truck freight. 21% Czech tax is removed from our sales price when ordering. For sales to private persons, we are required to ship DDP (Delivery Duty Paid) so we will require a separate prepayment of the 7,7% Swiss MwST. We will cover any import duty costs so there will be no further fees upon import. For commercial sales, the buyer is responsible for any applicable MwST or customs duty upon import.
Parcels: We ship packages to Norway with Fedex or UPS. 21% Czech VAT is removed from our sales price when ordering. Norwegian moms will be due upon import, payable to the shipping company along with any applicable import duty (usually 0-3%).
Freight: We ship to Norway by Dachser truck freight. 21% Czech tax is removed from our sales price when ordering. For sales to private persons, we are required to ship DDP (Delivery Duty Paid) so we will require a separate prepayment of the 25% moms. We will cover any import duty costs so there will be no further fees upon import. For commercial sales, the buyer is responsible for any applicable moms or customs duty upon import.
Rest of World
Parcels: We ship packages outside of Europe with Fedex, UPS, or Postal Service. 21% Czech tax is removed from our sales price when ordering. The buyer is responsible for any applicable local taxes or import fees and may also be reponsible for any extra documents that are required for their country, such as a Certificate of Origin.
Freight: Shipments to the rest of the world vary between truck freight, sea freight, and air freight. 21% Czech tax is removed from our sales price when ordering. Air freight (faster, more expensive) is usually door-to-door while sea freight (slower, less expensive) may require the buyer to arrange pickup/delivery from the sea port. The buyer is responsible for any applicable local taxes or import fees and may also be reponsible for any extra documents that are required for their country, such as a Certificate of Origin. For any questions about shipping outside of Europe please Contact Us.
Please Contact Us if you have any questions or problems with delivery and we will do our best to help. However, please understand that once the shipment leaves our premises, delivery is out of our control. In most cases it is a better solution to contact the local delivery partner. We are not responsible for inconveniences or additional fees resulting from the following (but not limited to):
WHAT IS THE WARRANTY?
Yoder Smokers Pellet Grills (“Yoder Smoker”) are guaranteed to be free from defects in material and workmanship when utilized for normal residential use, and when the Yoder Smoker has been set up, cleaned, and maintained in accordance with factory recommendations. This Limited Warranty covers parts deemed defective by Yoder Smokers, Inc. or BBQ Europe s.r.o. (the “Company”) only, and does not cover any labor costs for diagnosis, troubleshooting, removal, installation, export duties, or shipping, freight, or other transportation to or from the Company.
THIS LIMITED WARRANTY COVERAGE IS AS FOLLOWS:
The Company’s sole obligation under this Limited Warranty shall be to repair or replace, at its option, any part deemed defective upon examination by the Company, upon claims received by the Company during the specific warranty periods outlined above. The customer must obtain approval from the Company before performing any service or repair by submitting a warranty claim under this Limited Warranty. The Company is not obligated under this Limited Warranty following any unauthorized service or repair work and is not responsible for the charges of any repairs beyond repair or replacement, at its option, of covered warranty claims. Repair or replacement of any parts will not extend the original warranty coverage.
There are no express warranties other than the limited warranties stated herein above. No warranties whether express or implied, including, but not limited to, any implied warranties of merchantability of fitness for a particular purpose shall extend beyond the respective warranty periods described above.
The Company shall not be liable for any direct, indirect, special, consequential, incidental, or punitive damages; lost profits or loss of use or interruption of business regardless of the form of action or theory of liability resulting from any defect in, or use of, any Yoder Smoker, accessories and/or heating elements. In no event shall the Company’s obligations exceed the purchase price of the unit. This Limited Warranty gives the customer specific legal rights and the customer may have other rights which vary from state to state.
THIS LIMITED WARRANTY GIVES YOU SPECIFIC RIGHTS WHICH MAY VARY FROM STATE TO STATE. THE LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, STATUTORY OR OTHERWISE, EXPRESS OR IMPLIED, ALL OTHER REPRESENTATIONS MADE BY THE COMPANY OR ANY THIRD PARTY DISTRIBUTOR OR RETAILER AND ALL OTHER OBLIGATIONS OR LIABILITIES WITH RESPECT TO THE UNIT COVERED BY THIS LIMITED WARRANTY WHICH, AT THE TIME OF PURCHASE OR AT ANY TIME IN THE FUTURE, MAY BE MADE AGAINST THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS. EXCEPT as expressly provided herein, THE COMPANY gives no other express or implied warranties relating to fitness for USE OF THE UNIT; merchantability of the UNIT, fitness for a particular purpose of the UNIT, quality of the UNIT; or condition of the UNIT. THE COMPANY’S obligations shall not exceed its obligation expressly set forth in THIS LIMITED WARRANTY.
At FireBoard Labs, we strive to provide a high quality product. We also stand by our product and to that end, we have extended our initial six (6) month warranty period to twelve (12) months on the FireBoard Thermometer (“Product”).
Any consumer located within the EU is entitled to an additional twelve (12) months warranty period on the products as specified by EU law. BBQ Europe s.r.o. will repair or replace a unit that is covered by the warranty for up to twenty-four (24) months from the date of purchase. Proof of purchase from us or one of our authorized dealers is required in order to process the warranty.
This warranty ensures that the Product is free from defects and workmanship. If the Product fails to conform to this Limited Warranty, FireBoard will repair or replace the unit at its own expense.
Of course, as with any warranty, certain situations are not covered under our warranty. These situations include but are not limited to: modifications, use outside rated specifications, and general abuse/misuse. FireBoard reserves the right to inspect equipment before resolving any warranty claims.
All FireBoard temperature probes are covered by a six (6) month warranty period. Due to the extreme conditions most of the temperature probes perform in, it naturally becomes difficult to extend a longer warranty. The same limitations apply to the six (6) month warranty with respect to probe misuse or outside FireBoard’s probe specifications. BBQ Europe does not provide an extension on the limited warranty for probes, due to the extreme conditions endured by them.
It should also be noted that this warranty only applies to FireBoard equipment purchased directly from FireBoard, BBQ Europe, or one of our authorized dealers.
If the equipment is under warranty, we will inspect the equipment and determine the nature of the issue. If the repairs are under warranty, we will repair or replace the equipment free of charge and send it back to you in a timely manner. Remember, probes include a six month warranty and the FireBoard unit and accessories include a two year warranty.
We strive to make all repairs in a timely manner. We also aim to price any repairs that are outside the scope of warranty work as reasonably as possible in an effort to support our customers.
For all warranty related claims or questions, please email FireBoard at firstname.lastname@example.org
Absolutely! Yoder Smokers are one of the few pellet grills that can achieve high enough temperatures to sear a steak. Put a professional crust on your steak by grilling in the default mode, with the optional Direct Grilling Kit, or directly over the flame!
WHAT IS THE PELLET CONSUMPTION?
Pellet consumption ranges from 0.5 – 2 kg per hour depending on the cooking temperature and environment. One 9kg bag of pellets will last up to 15 hours depending on the cooking and ambient temperatures. For standard low&slow BBQ (115 deg C), the pellet consumption averages about 0.75 kg / hour.
CAN I USE NORMAL HEATING PELLETS IN THE GRILL?
Do not be tempted to use standard heating-grade pellets in your grill! Pellet grills burn 100% natural hardwood, which results in a clean, natural smoke. Heating pellets are made from softwoods, such as pine, which contain bitter resins that will coat your meat as well as your grill and firebox. This can damage the grill or at best reduce the lifespan significantly. In addition, heating pellets can also contain glues and other toxins that will be exposed to the meat.
HOW DO I CLEAN THE ASH AFTER BURNING THE PELLETS?
Yoder pellet grills are extremely efficient! After burning an entire bag of pellets, you will be left with only a small cup of ash! So the firebox only needs to be cleaned after every few cooks. The easiest way to clean out the ash is to just use an ash vac or other similar vacuum.
WHAT ARE THE DIFFERENCES BETWEEN THE YS480 AND THE YS640?
There are two differences between the YS480 and the YS640. The first is size. The cooking surfaces are 33% larger on the YS640. The second difference is the addition of the Variable Displacement Damper (VDD) in the YS640 for 2-zone cooking.
WHAT ARE THE COOKING GRATES MADE OF?
The main cooking grates are constructed of 6mm steel bar with a chrome finish. The 2nd shelves are expanded steel.
ARE THE FRONT AND SIDE SHELVES INCLUDED?
Yes. The front and side shelves are constructed from steel bar with a chrome surface. The YS640 Comp Cart and YS1500 have heavy-duty stainless steel shelves.
WHAT IS THE PELLET HOPPER CAPACITY?
WHAT IS THE TEMPERATURE RANGE?
150 to 600 degrees F (65 to 315 degrees C). Over 700 degrees F (370 C) with the Direct Grill Kit.
HOW DO YOU CONTROL THE TEMPERATURE?
The temperature is digitally controlled in 5 deg F or C increments. The new ACS models can be controlled either manually on the display, or through iOS or Android apps by Bluetooth or Wifi.
HOW LONG DOES IT TAKE TO HEAT UP?
The heat up period for direct grilling is 10-15 minutes. The heat up period for indirect cooking is 20-30 minutes.
WHERE IS THE FIREBOX LOCATED?
On the left side of the pit. Airflow is less volatile from left to right (firebox to chimney) than a center-mounted firebox, so the placement significantly reduces the hot spots in the corners and in the front and back edges of the cooker which allows the cook to utilize more of the cooking area.
HOW DOES THE VARIABLE DISPLACEMENT DAMPER (VDD) WORK?
When the YS640 is setup traditionally (heat diffuser in place) the Variable Displacement Damper allows some additional temperature control. With the damper pushed all of the way in, the left half of the grill will run hotter, when positioned all the way out (open) the right end of the grill will run hotter. With the damper pushed in about 10cm the grate surface will cook evenly, which creates the ideal environment for slow cooking similar cuts of meat. With the direct grill kit in place it is recommended to open the damper all the way to allow the heat to develop across the entire cooking surface.
DOES THE PELLET AUGER EVER JAM?
Yoder pellet grills have a short, powerful auger that does not jam unlike other pellet grills on the market.
HOW DO I CLEAN THE INSIDE OF THE PIT?
Start by removing the grill grates and diffuser plate, vacuum the body, use a thin knife to remove any buildup and finish by wiping with a natural cleaner.
WHAT KIND OF PAINT IS USED ON YODER PELLET GRILLS?
Yoder Smokers are painted with a satin black high temperature stove paint. If your grill gets scratched or chipped during use, it is quick and simple to repair unlike other grill surfaces. After 5-10 years of heavy use, it is still possible to repaint your grill and have it looking like the day it came from the factory!
WHAT IS THE POWER CONSUMPTION?
350W during the first 5 minutes while the igniter is lighting the pellets, and 50W thereafter.
HOW DOES AN OFFSET SMOKER WORK?
Our offset smokers consist of the firebox (the smaller box), the cooking chamber where most of the cooking takes place and an additional vertical cooking chamber if you choose one of our Durango models. You begin by building a fire in the firebox, the heat then flows out from the firebox, through the cooking chamber and out the chimney. You control the burn (combustion) rate and the heat produced primarily by the damper on the firebox door. The damper on the chimney is also used to fine tune the heat in the cooking chamber.
HOW IS AN OFFSET SMOKER DIFFERENT FROM A VERTICAL OR REAR FIREBOX DESIGN?
Vertical and rear firebox designs are fueled by large amounts of slow burning charcoal with wood chunks added for flavor. Offset smokers are fueled by a small hot fire with wood being the preferred source for both fuel and flavor.
Grill direct. This is done by building a charcoal fire directly below the cooking grates and grill directly over the coals. A grill grate is provided for the firebox and an optional charcoal grate can be added to convert the cooking chamber to a direct grill.
Grill indirectly. This is accomplished by building a fire in the firebox and running the dampers toward the open position. This creates an excellent indirect grilling area on the firebox half of the cooking chamber.
Smoking. This technique is accomplished just like indirect grilling except that the temperature is held at or below 135 °C.
HOW DO YOU KEEP THE HEAT AND SMOKE IN THE PIT?
All Yoder Smoker offset pits are fully welded, no stitch welding around the doors. In addition the cooking chamber door is strapped with 6.35mm x 25mm material and is fully welded to the door further reducing leakage around the door.
ARE THE COOKING AND THE CHARCOAL/WOOD GRATES REMOVEABLE?
All grates are removeable
HOW DOES THE HEAT MANAGEMENT PLATE WORK?
The heat management plate installs against the common wall of the firebox and the cooking chamber. The design forces the heat and smoke to enter the pit under the plate and is then released incrementally as it travels across the pit. This design reduces the side to side temperature variance by more than half.
WHAT TYPE OF WOOD SHOULD I USE?
Wood selection is a matter of taste so we have included some basic guidelines to help in your selection. A wood that is going to be used should be either fruit or nut bearing. Typical smoking woods include apple, cherry, oak, pecan, hickory and mesquite. The fruit woods produce a mild flavor with a slightly sweet finish. The oaks and other hard woods produce a heartier smoke flavor, while pecan can end with a hint of sweet the other hard woods do not. Besides flavor, wood will also influence the color of the meat, for instance, some pitmasters like to mix cherry and pecan which produces a cherry like color on the bark and a robust smoke flavor with a slightly sweet finish. The list isn’t all inclusive; certainly numerous other fruit woods are excellent choices as well.
HOW DO I BUILD THE FIRE?
Begin with the firebox lid, main damper and chimney damper in the open position, this will increase airflow and speed up the fire building process. Most offset cooks start with a charcoal base. Once you have a hot bed of charcoal close the lid and place two pieces of wood onto the coal base. As the wood reduces to coal close both dampers to the halfway position to allow the pit temperature to begin to rise. Once the pit stabilizes at the desired temperature, add one piece of wood and the meat.
HOW OFTEN DO I MAINTAIN MY FIRE?
Expect to add one split log to the fire every hour or so. The key to excellent color and a savory smoke infused flavor is running a small hot fire. When the fire is running efficiently you will have a thin light colored smoke coming from the stack. NOTE: a heavy white smoke indicates that you are smoldering, not efficiently burning the wood. This will put a dark color and a harsh taste on your meat.
HOW DO I CONTROL TEMPERATURE?
Once the pit is stabilized and up to the desired temperature, pit temp is controlled by the amount of fuel you add at any given time and the position of the primary damper on the firebox.
HOW DO I SEASON A NEW PIT?
Build a fire in the firebox utilizing any smoking wood, run the unit at 120+ degrees for 3 to 5 hours. The pit is seasoned and ready to cook on when a thin black sheen has developed on the interior surfaces.
HOW LONG DOES IT TAKE TO HEAT UP?
It typically takes 45 minutes to get a coal bed built and for the steel in the pit to come up to the desired cooking temperature. Once this happens the pit is ready to cook on.
WHAT ABOUT TEMPERATURE EVENNESS?
A traditional low and slow offset pit runs hotter at the firebox end and cooler at the chimney end. This is one of the offset’s greatest strengths; the heat is progressive from end to end and is predictable from cook to cook. This lends itself perfectly to cooking different cuts of meat at the same time. Want to load the pit up with briskets or butts? Drop the Heat Management Plate into position and the temperature becomes fairly even from end to end.
HOW DO I CLEAN THE FIREBOX?
Each pit is delivered with an ash clean-out tool that is shaped to quickly and easily remove the ash from the firebox.
HOW DO I CLEAN THE INSIDE OF THE PIT?
Start by disassembling the pit, vacuum the body, use a thin knife to remove any buildup and finish by wiping with a citrus based cleaner.
CAN I COOK IN THE WINTER?
You can successfully cook on a Yoder Smoker in any weather condition.
HOW LONG WILL THE SMOKER LAST?
That’s the easy one, for a lifetime, guaranteed.
The standard thermistor probes and cables that come with the FireBoard are rated from -18° to 300°C (0°F to 572°F).
The K-type thermocouples supplied with the FireBoard 2 Pro are able to withstand extreme temperatures of up to 760°C (1400°F).
The FireBoard unit itself is rated to 60°C (140°F) but in our laboratory testing, we believe the device should withstand temperatures in excess of this rating. Despite those tests, certain components used within the FireBoard are only rated up to 60°C (140°F).
Yes, the FireBoard also works over Bluetooth (direct to phone).
The FireBoard should take between 4 – 6 hours to charge. The charging and power behavior of the FBX11 is similar to a cell phone, where the device can be powered from USB and also recharge at the same time. The device will automatically turn on when it is plugged into USB Power.
The FireBoard’s Li-Ion rechargeable battery should last approximately 24hours.
Yes, the FireBoard 2 series models (FBX2, FBX2D, FBX2K) are all weather resistant, but not waterproof. The technical definition of water resistant is that it is able to resist the penetration of water to a certain degree, but not entirely.
The FireBoard 1 (FBX11) unit itself is not weather resistant; while it does perform well in many conditions, if you anticipate rain or heavy moisture we recommend the FireBoard Case.
No the FireBoard 2 Drive & Pro have built in Drive technology, so they can power a fan directly via the 2.5mm port.
Yes! Every FireBoard (all models) has a built in aux port and the Drive Cable can be used to power a fan.
Not at the moment, but this might be a feature developed in the future via an OTA firmware update.
Yes, the USB-C port is PD (Power Delivery) enabled which means it can shift into a 12V power input, providing plenty of power to run the fan at 100% and also keep the FireBoard 2 running and charged for longer cooks.
The Pro model will be using Type K Thermocouple probes, which provide several key advantages. Type K probes are robust and heavy duty, perfect for rugged use. The connector is also very strong, providing a stable pathway for reading temperature from the probe. Thermocouples can read high temperatures, far higher than thermistors, which is ideal for pizza ovens, wood stoves, or general cooking at higher temperatures. Since Type K Thermocouples are standardized, any Type K probe can work with FireBoard 2 Pro.