YOUR SHOP FOR PREMIUM GRILLS & SMOKERS

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FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT

HOW CAN I PAY?
     We accept many different payment methods such as credit card, bank transfer, Paypal, and cash.
 
WHEN DO I PAY?
     Standard orders must be paid before they are shipped.  We do offer Cash on Delivery in Czech Republic & Slovakia.  For custom orders or BBQ trailers, we require a 50% deposit to start production, and the rest when it is ready to ship to you.
 
HOW CAN I BE SURE IT IS SAFE?
     As a company registered and located in the European Union, you as the customer have full consumer rights regarding your payment and purchase.  If you live in the EU it is as if you are placing an online order in your own country.  Our credit card and Paypal checkout systems use secure processing so that your information is never at risk.
 
DO YOU OFFER LEASING OR PAYMENT PLANS?
     We do not offer payment plans at this time.
 
WHAT LANGUAGES DO YOU SPEAK?
     We speak English, Czech, and German.  If you speak another language, don’t worry, we have helped many customers with the assistance of Google Translate 🙂

SHIPPING & DELIVERY

WHERE DO YOU SHIP?
     We have years of experience in International Logistics and are able to ship anywhere!  We have shipped Yoders to every country in Europe including islands, as well as the Middle East, Russia, Kazakhstan, and Africa.
 
HOW DO YOU SHIP?
     Most of our shipments are delivered by parcel service or truck freight.  We also use sea freight or air freight outside of Europe if needed.
 
HOW LONG DOES IT TAKE?
     Standard Parcel Service:  2-8 business days depending on country and location.
     Truck Freight:  2-8 business days depending on country and location.  Remote locations may take longer
     Air Freight:  1-2 weeks
     Sea Freight:  20-40 days
 
HOW WILL MY BBQ ARRIVE?
     Our BBQs are wrapped and strapped to a pallet.  Most items are shipped fully welded and assembled.  The standard YS480 and YS640 are shipped in tough boxes with clear and simple instructions for attaching the base.
 
WHAT IF MY BBQ IS DAMAGED WHEN IT ARRIVES?
     All of our shipments are insured.  It is rare, but sometimes they can get damaged during shipment.  When receiving your BBQ, you should unwrap and inspect it while the driver is still present.  If damaged, it should be reported to the driver and noted on the receiving documents.  Any hidden damage found after the shipment has been delivered must be reported to us within 3 days with photographic evidence.

SERVICE & WARRANTY

WHAT IF SOMETHING HAPPENS TO MY BBQ?
     If you experience any trouble with your grill or smoker, we are always available to help and to answer any questions.  Feel free to contact us or email Yoder Smokers support at customerservice@yodersmokers.com.  We take our service and support very seriously, and it is one of the reasons why Yoder Smokers has become such a popular BBQ.
 
WHAT IF I HAVE GENERAL QUESTIONS ABOUT USING MY BBQ?
     As always, we are really happy to help!  You can also find lots of great information on the Yoder Smokers Community Forum, or on the many Yoder Smokers Facebook Groups.
 
DO YOU HAVE SPARE PARTS?
     Yes!  We keep all necessary spare parts in stock should you require any replacements.  If you require any warranty replacements we ship the part to you free of charge.
 
HOW DO I REPLACE A PART?
     If you require a replacement (warranty or not), we will provide you with the instructions for replacing it.  Yoder Smokers are very easy to maintain and service, and they also provide great videos which explain how to do it.
 

WHAT IS THE WARRANTY?
     Yoder Smokers provides the longest warranty in the industry, meaning you can count on a lifetime of great BBQing.  Our warranty is:

  • Offset Smokers:  Lifetime against rust-through
  • Charcoal Grills:  10 years against rust-through
  • Pellet Grills
    • Body:  10 years against rust-through
    • Electronics:  3 years (note: long thermocouples and non-ceramic igniters on previous models are warrantied for 1 year)
    • Commercial Use:  6 months

QUESTIONS ABOUT THE PRODUCTS

CAN YODER SMOKERS BE USED IN RESTAURANTS?​     
     Absolutely!  Many restaurants are using Yoder Smokers for their professional results, high quality, and unique image.  Pellet grills, charcoal grills, or offset smokers can all be used in restaurants, either in the kitchen or outside.  Contact us to help you find the best solution.
 
WHAT IS A PELLET GRILL?​     
     Pellet grills are a revolutionary new way of cooking outdoors.  They allow you to set the desired temperature and cook with a wood fire just as easily as using a gas grill, but with much better flavor.  You can grill, bake, or smoke low&slow just by filling the grill with wood pellets and pressing the Start button.
 
WHAT ABOUT THE VOLTAGE AND PLUG ON MY PELLET GRILL?  WILL IT WORK IN EUROPE?     
     Yes, all pellet grills are specially produced by Yoder for European voltage and frequency, and to meet CE standards.  You will be supplied a standard EU plug (or UK), so you can simply plug your grill into the wall and start cooking!
 
WHERE CAN I BUY WOOD PELLETS FOR MY GRILL?     
     Pellet grills require 100% hardwood pellets such as oak, apple, cherry, etc.  These are available from us as well as other BBQ stores throughout Europe.  Since pellet grills are becoming more and more popular, pellets are becoming common.
 
WHAT IS AN OFFSET SMOKER?     
     Wood offset smokers are a traditional Texas-style smoker that cooks food indirectly with heat and smoke.  A firebox is “offset” from the main cooking chamber so that the food is not in contact with the fire.  This results in slow cooking with a great smokey flavor and an end result that is absolutely fantastic.
 
WHY ARE THE PRICES HIGHER THAN SOME OTHER BRANDS I SEE?     
     There is a wide range of grills and smokers available, with a huge variation in price and quality.  Yoder Smokers are among the very top quality, all handmade for BBQrs, by BBQrs.  There is no comparison to the cheap and thin BBQs that you will find at DIY stores and garden centers.  The thick, fully welded steel of Yoder Smokers ensures perfect heat retention and smoke distribution, an extremely long life, and the very best results.  The price reflects the quality, which is immediately apparent when you taste the food prepared on a Yoder.

©2019 BBQ Europe s.r.o.